Topaz Help Center

Known Issues

SHARPEN AI OR DENOISE AI 3.0 "ERROR PROCESSING" MESSAGE: If you receive a message that recommends updating your driver or changing your AI Processing preferences, please update your Nvidia or AMD graphics card driver directly through Nvidia or AMD.

PHOTOSHOP PLUGIN NOT WORKING ON M1/SILICON MACS: If you recently updated your Photoshop to version 22.3 on your M1 device and can no longer see our plugins please know there is a conflict between Adobe and Apple preventing the use of our plugins on M1 devices. While waiting for this to be resolved, you can run the M1 native Photoshop through Rosetta and our plugins should appear.

BIG SUR SUPPORT: Adjust AI and Jpeg to Raw AI are still awaiting updates to support Big Sur at this time. DeNoise AI 3.0 and Sharpen AI are now supported on M1 devices except Photoshop plugins (see above).

Get help with Topaz Labs products and services

How can we help?

Submit a request


Browse Resources


Find answers, support, and inspiration from other Topazlabs users

View the Community

Training & Resources

Develop new skills, improve your photos, and advance your workflow.

View training resources

App Marketplace

Browse through all Topaz labs software

View marketplace

Billing & Licensing

More information about our licensing policy

View FAQs

Not finding the help you need?