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How to Download Topaz Studio

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4 comments

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    Barbara McMillen

    There's a 4th green for MAC users after the downloading, hitting run takes you to a screen requesting your name and password and immediately tries to connect you with your online account. It fails. And now Topaz Studio is useless and I haven't done anything all day but try to install. I have double-checked disable content blockers which actually says enable contact blockers so there's that and then nothing.

     

  • Avatar
    Joe Fedric

    @Barbara, that screen you see is the standard installation screen for all applications on your Mac.  You should be using the username and password used to login to your Mac, not your Topaz Labs account information.  Try your Mac username and password, and it should work just fine :)

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    Barbara McMillen

    Thank you for your reply. I used my mac password and username. Whereas before the program just kept trying to log in, now I get a message that username or password re wrong. How would it know? I didn't purchase Studio rom mac?

     

  • Avatar
    Joe Fedric

    @Barbara, it sounds like you got Studio installed.  Great news!

    As for logging into Studio, you'll want to make sure you're using the same login you use to access this page:

    https://web.topazlabs.com/my-account 

    If you cannot login, then you'll want to use the Lost your password? link found on that page.  

    Finally, if you still cannot login after resetting your password, please Submit a Topaz Studio Help Request, and we'll get things straightened out for you.  Same goes for anyone else that's having this problem :)

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