Refund Policy

 

How to get a refund

In order to receive a refund, we will need the order number you were provided when you purchased the product or adjustment. You can find this information on your Account Page:

You will find the information we need from you in the Orders section of your account page.

When making your request, be sure to include the order number with your message!

Specific Refund Situations

Grace Period Refunds

Our Policy:

Topaz Labs is no longer offering what we refer to as "Grace Period" refunds. This simply means that when a product, item, or adjustment goes on sale, we will not adjust a previous purchase price to match that discount. If you attempt to place an order and have issues, we will ensure you receive the promotion price you reached out about, even if it ends while we're fixing things for you. Refunds will still be processed within 3 to 5 business days, and will not be processed until the end of a sale period to avoid circumventing this restriction.

Larger Discount Difference Refunds

Our Policy:

Topaz Studio will be introducing a new way to purchase the technology we make. In this new system, we want to ensure that everyone has a fair chance at a discount, should we be offering it. The truth is, when we make adjustments to orders based on current promotions, other customers have to subsidize your purchase, which is not fair to them. In the name of fairness, these refunds will not be offered.

Standard Refunds

Our Policy:

We will refund your order, if requested within 15 days of your date of purchase from the Topaz Studio Web Store. Any refunds requested within the 15 day period which are unable to be processed within that 15 day period will be considered eligible for a refund. If you purchased more than 15 days prior to your request for a refund or exchange for another product, you will not be eligible for a refund.

Accidental Purchases

Our Policy:

If you have accidentally purchased a product you did not want, purchased a product twice, or paid for an update that you already owned, we will refund your purchase as quickly as possible. You will be subject to the 15 day refund period limitation above.

Reseller Refunds

Our Policy:

Topaz Labs has several authorized resellers of our products. These resellers sell the product to their own customers, who then come to the Topaz Labs site to register that purchase with our system. Purchases made in this manner cannot be directly refunded! Instead, buyers will need to request refunds of these types directly from the party they purchased from. Here is a list of authorized resellers that we work with:

Note: We are not accepting new resellers at this time. Also, if you were sold our product by any other party than one listed above, your purchase will not be registered to your account.

Serif

Serif makes photo editing tools like Affinity Photo, Photoplus, and several other tools. Their Photoplus product was promoted by bundling a handful of Topaz Labs plugins.

Products sold:

  • Topaz DeJPEG
  • Topaz Clarity
  • Topaz ReStyle
Website: http://www.serif.com

Corel

Corel makes many different software products, one of which is a supported host editor, Paintshop Pro. This company promoted Topaz Labs software by offering a small handful of plugins to their customers.

Products sold:

  • Topaz Adjust
  • Topaz Clarity
  • Topaz Detail
Website: http://www.corel.com

5DayDeal

5DayDeal is a photography bundle sales site that donates a portion of their sales proceeds to various charities, and often includes one, two, or a few of Topaz Labs' products in their bundles!

Products sold:

  • 2014: Topaz Clarity
  • 2015: Topaz ReMask
  • 2016: Topaz Adjust
  • 2017: Topaz Studio Adjustments:
    • Reduce Noise
    • Sharpen
    • Color Theme
Website: http://www.5daydeal.com

Creation Engine

Creation Engine is a software reseller that specializes in education and non-profit organizations and users. You must apply for an account to purchase with Creation Engine, and prove you meet their criteria, to receive special discounts on our software through them

Products sold:

  • Topaz Complete Classic Plugin Collection
    • Topaz Photography Collection (Collection 14)
    • Topaz Impression
    • Topaz Glow
    • Topaz Texture Effects
Website: http://www.creationengine.com

Greg Rostami

Greg Rostami is an independent reseller who provides Topaz Labs with a physical presence at trade shows, events, camera club meetings, and other large gatherings of people, that might be interested in our products! As one of our earliest and most fervent resellers, Greg has given us a voice at events all over the world. Because Greg is an individual, requesting a refund from him requires you to follow a specific process to speed things up.

Products sold:

    • Classic Plugin Products:
Included:
  • Adjust
  • Clean
  • Simplify
  • DeNoise
  • DeJPEG
  • Detail
  • ReMask
  • InFocus
  • Lens Effects
  • B&W Effects
  • Star Effects
  • photoFXlab
  • Clarity
  • ReStyle
Not Included:
  • Impression
  • Glow
  • Texture Effects
Included:
  • Adjust
  • Clean
  • Simplify
  • DeNoise
  • DeJPEG
  • Detail
  • ReMask
  • InFocus
  • Lens Effects
  • B&W Effects
  • Star Effects
  • photoFXlab
  • Clarity
  • ReStyle
  • Impression
  • Glow
  • Texture Effects
Included:
  • Impression
  • Glow
  • Texture Effects
    • Topaz Studio Products:

The Topaz Studio Master Key, when registered, will add every Topaz Studio Adjustment that we CURRENTLY make. The total number of products registered will depend on the registration date. To see which items will be added to your account, prior to registering, check the Adjustments list in the Topaz Studio Shop. Any Adjustments released after your registration date will not be added to your account. Topaz Studio Master Keys can only be registered once.

To receive a refund of your purchase, please send your request to Greg directly. Here is Greg's contact information:

Please follow the guidance below to properly request your refund from Greg. Here's the full list of what he'll need from you:

  1. A scan or photograph of your product card, so that the product registration code of each card is clearly visible.
  2. The last 4 digits of your credit card number, used to purchase the product.

Once the seller receives this information, and it is legible, the seller will immediately credit your account. The product registration code for the returned products willb e removed from the Topaz active software database. Please uninstall or delete the items you returned from your computer.


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How to Request a Refund

 

Login to your Account

Head to your My Account page, and login.

 My Account
 

Open your Orders list

Once you login to your My Account page

refund_step2.jpg
 

Find your order number

Locate the order you'd like a refund for. This number is in the first column of the order list.

refund_step3.jpg
 

Submit your Request

Start the refund process by submitting a request

 Submit Request
 

Select the Refund Request form

From the dropdown menu on the Submit a Request page, then choose Refund Request.

refund_step5.jpg
 

Complete your Request and Submit

Select the reason you're requesting a refund, enter your order number, then submit your request.

refund_step6.jpg
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