Troubleshooting: Windows Display Scaling Issue - Bird Picture

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If you've just logged into Sharpen AI for the first time and you can't get past the picture of the bird (AKA Sharpen AI Product Tour), you are most likely dealing with a display scaling issue. Display scaling is a setting in Windows that makes text and other elements larger on your screen than they would normally appear. Luckily, it's an easy fix.

 

How To Fix This Error

Windows 10

1) Search for Display Settings
2) Select the monitor currently displaying Sharpen Ai
3) Under “Change the size of text, apps, and other items,” reduce the percentage

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Windows 7

1) Press the Start button and search for Display
2) Select Smaller - 100%

 

Tip: To prevent this issue from occurring in the future, uncheck the "Show On Startup" box on the Sharpen AI Product Tour

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