1. Go to the Topaz Labs Sign In Page
2.Click the "Lost your password?" link
3. Enter your username or email
4. Go check your email. The password reset email can take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
* If after several tries your reset password is still not working, some users have reported that setting their password to something with no special characters has worked for them.