Troubleshooting: Cannot Retrieve Remote Tree

Sharpen-Remote_Tree.png

Cannot Retrieve Remote Tree

What causes this error?

All of our products are installed using what's called an online installer. This means that when you install the program, your computer actually connects to a server (in our case, Amazon Web Services)  and downloads all the files, folders, and other good stuff that allow Sharpen AI to work. Occasionally, we'll make a change to some of these files while you're downloading it, confusing the installer and forcing this error.

How do I fix this error?

Luckily, this is an easy fix. Just download and re-install Sharpen AI using our Sharpen AI Mac Installer or Sharpen AI Windows Installer. If our server is still updating, you might run into the issue again. If so, just give it a few minutes before trying again.

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