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Downloading and Installing Gigapixel AI

Ben Balmaceda
  • Updated

Downloading and Installing: Step-by-Step Instructions

 

 

Mac

  1. Download our Gigapixel AI Mac Installer
  2. Double-click the download in the bottom left of the screen. 
    Or you can find it in the Finder >> Downloads folder. 
  3. Follow the prompts in the installer
  4. Restart your computer (optional, but recommended)
  5. Open the application to make sure it is working. There are a few options to find the software to open it up.
    Options 1: Double-click on the shortcut icon on the desktop
    Option 2: Finder >> Applications >> Topaz Labs LLC >>Topaz Gigapixel AI Folder >> Click on the Gigapixel AI Icon to open software.

Windows

  1. Download our Gigapixel AI Windows Installer.
  2. Double-click the download in the bottom left of the screen., or you can find it in the Downloads folder.
  3. Follow the prompts in the installer.
  4. Restart your computer (optional, but recommended)
  5. Open the application to make sure it is working. There are a couple of places where you can open up the software.
    Option 1: Double-click on the shortcut icon on the desktop
    Option 2: Local Disk (C:) >> Program Files >> Topaz Labs LLC  >> Topaz Gigapixel AI >> Click on the Gigapixel AI Icon to open software.

How to resolve Error: Cannot Retrieve Remote Tree

This issue can be resolved by using our Full Installer. Gigapixel AI Mac Full Installer or Gigapixel AI Windows Full Installer.

Gigapixel AI Mac Full Installer

Gigapixel AI Windows Full Installer

 

Why is Gigapixel AI NOT a plugin to any external editors like Photoshop and Lightroom?

Because Gigapixel AI changes the fundamental properties of an image file, the host editor believes an issue has occurred when it attempts to return the image. 

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