Getting Started: Downloading & Installing Sharpen AI

Ready to get started?  Just select the link below for your operating system:

 

Windows

  1. Download our Sharpen AI Windows Installer
  2. Double-click the download in the bottom left of the screen (Note: You can also find it in your Downloads folder}
  3. Follow the prompts in the installer
  4. Restart your computer (optional, but recommended)
  5. Open the application as a standalone (by itself, without a host editor) to make sure it is working
  6. If you normally use a host editor, try using Sharpen AI as a plug-in (Note: Having trouble using Sharpen AI in your host editor? See "Using Sharpen AI with a Host Editor")

Mac

  1. Download our Sharpen AI Mac Installer
  2. Double-click the download in the bottom left of the screen (Note: You can also find it in your Downloads folder}
  3. Follow the prompts in the installer
  4. Restart your computer (optional, but recommended)
  5. Open the application as a standalone (by itself, without a host editor) to make sure it is working
  6. If you normally use a host editor, try using Sharpen AI as a plug-in (Note: Having trouble using Sharpen AI in your host editor? See "Using Sharpen AI with a Host Editor")

This error code occurs for Mac users and means that Sharpen AI cannot write the contents that it needs to in the specified folder and is caused by insufficient installer permissions.

 

Screen_Shot_2019-03-20_at_2.17.15_PM.png

 

How to Fix this Error

  1. Right-click (control+click) the installer in your downloads folder

  2. 'Get Info'

  3. Click on the Image result for mac lock icon in the bottom right corner of the window

  4. Set all permissions in the list from "Read only" to "Read & Write"

  5. Run the installer again

This issue can be resolved by using our offline installer. Sharpen AI Mac Offline Installer or Sharpen AI Windows Offline Installer.

 

Was this article helpful?
0 out of 2 found this helpful
Have more questions? Submit a request
Check out our forums for more information!