DeNoise AI Frequently Asked Questions

Important Note Regarding Version 2.0 of DeNoise AI:  DeNoise AI 2.0 is considered a brand new program due to our new installation framework. To ensure you're fully up to date with the newest release of DeNoise AI and to avoid any duplicate instances of DeNoise AI, reinstall your app using these instructions:

Mac

1) Open Finder

2) Go to your Applications folder

3) Delete the entire Topaz DeNoise AI folder

4) Restart your computer, then use the DeNoise AI Mac Installer to install the app.

Windows

1) Navigate to Windows Add/Remove Programs settings

2) Search for Topaz DeNoise AI

3) Click to Un-Install

4) Restart your computer, then use the DeNoise AI Windows Installer to install the app.

If DeNoise AI is no longer available as a plug-in for your host editor of choice, please manually add it back using the instructions below, under "Can DeNoise AI be used as a plug-in?".

Table of Contents


What is DeNoise AI?

DeNoise AI uses machine-learning to remove noise from your image while preserving detail for a crisp, clear result. Whether you are shooting with High ISO or in a low light scenario, DeNoise will correct your image without removing any important information or patterns in your image. DeNoise can be launched as a standalone application or as a plugin.


What should I use DeNoise AI for?

Noise is most commonly found in images that use a high ISO or are taken in low-light conditions. However, noise can also be found in all sorts of image conditions, so a great noise removal application is an essential tool to have in every photographer's toolbox.


What file types and color profiles are supported by DeNoise AI?

Supported files types:

  • .png
  • .tiff
  • .jpeg

DeNoise AI supports all major RBG color profiles. It does not support CMYK at this time.


What do the sliders within DeNoise AI do?

  • Remove Noise:  Determines exactly how much noise DeNoise AI should try to remove from the image. 
  • Enhance Sharpness: Sharpens the details in your image. Removing noise can sometimes soften the details in images, this allows you to retain that sharpness after processing your image.
  • Recover Details: Allows you to refine detail to the image to achieve a more realistic look if it appears that DeNoise AI has over-corrected the image. 

When should I use DeNoise AI in my workflow?

For the best results, you should use DeNoise AI at the very beginning of your editing process. We've found removing noise as a first step is not only beneficial for the workflow that comes after, but also because removing noise after most of the editing process is completed may deliver unexpected results as it tries to process the various edits adjustments in your image.


Can DeNoise AI be used as a plug-in?

DeNoise AI can be used as both a standalone application and as a plugin to external editors like Photoshop, Lightroom and Topaz Studio 2. We offer guides on how to use DeNoise AI as a plugin below.

Please note, ON1, Capture One, Serif Affinity, Corel PaintShop Pro, Skylum Lumiar 3 are not fully supported.

Select your host editor below for step-by-step setup instructions:


How does batch processing work?

Batch processing is available on multiple images with the standalone applications and the Lightroom plugin. To batch process a set of images, simply select all of the images you wish to process when first opening an image (Or if you already have an image open in DeNoise AI, head to File/DeNoise AI menu and select Open Images...). Once your images are loaded, you can make your edits as you please to whichever one you have selected.

mceclip0.png

Once you've edited your images, use the boxes to the left of each image's name to select which ones you would like to process, then hit the Start Batch Process button to begin the batch edits. 


DeNoise AI is running a little slow, how can I speed it up?

Head to your Preferences menu under File (on Windows) or DeNoise AI (on Mac). Hit Advanced Preferences, then click the Reset button:

mceclip1.png

Upon doing so, your next image render will be used to calibrate your app's setting to best fit your computer's specs. You should see a noticeable speed increase for ensuing image renders.


What's the difference between DeNoise AI's sharpening and Sharpen AI's?

DeNoise AI uses AI algorithms specifically made for digital noise removal. Its sharpening functionality is used primarily to smooth out any artifacts created during the process, and aren't nearly as advanced as Sharpen AI, whose AI algorithms are custom built for focusing images. 


My preview keeps recalculating every time I change a setting! How do I stop that?

We have included a tool that allows you to choose when your preview image is processed. Select "No" for the option "Automatically Update Preview." After this, just click the "Update Preview" button to re-process the image.


Can I try DeNoise AI before buying it?

First, if you are new to Topaz Labs, create an account on the Topaz Labs My Account Page. Next, simply download DeNoise AI from the Topaz Labs Downloads Page, log in using your account information, and select "Start Trial" to begin your free 30-day trial.


What to do if the Topaz Labs Product seems to be Stuck In Trial Mode

1. Open an Image. 

2. (Optional) Go to Community -> Switch Users and log in again. This is only necessary if you have changed your password and the program does not have your new password stored yet.

3. Select Help -> Update Product Ownership

 

update_product_ownership.png

 

Your license should authenticate and you should be able to exit trial mode. 

If you still cannot exit trial mode please contact tech support and open a ticket with us. 

Was this article helpful?
19 out of 44 found this helpful
Have more questions? Submit a request
Check out our forums for more information!