Are you eligible to get Adjust AI for Free?

Yes, free. If you own any of the following products:

  • Adjust
  • Detail
  • Clarity
  • Detail in Studio
  • Clarity in Studio

we have given you access to Adjust AI. All that you have to do is download and install Adjust AI, login, and it's all yours! 

I own one of those products, but it says I can only purchase it or start a trial.

Make sure that you are logging with the email address that you used to purchase the upgradeable product. This is the email address that Adjust AI will be registered to, so you must log in with this account. If Adjust AI is asking you to start a trial, your copy of Adjust is most likely registered to a different account.

If you're logging in with the correct email address and it still wants you to start a trial, click "Start Trial" then Help>Update Product Ownership.

If you think that your copy of  may be registered to a different email address, submit a support request with your email address, Adjust order number, or other email addresses that our team can look up and we will be happy to sort it all out!

Upgrading from a trial

If you've downloaded a trial of Adjust AI and would like to upgrade to the full, purchased addition for free, just open Adjust AI and click Help>Update Product Ownership. If it still says you're in trial mode, click Community>Switch Users and log back in.

I own Adjust but I paid for Adjust AI, how do I get a refund?

Easy, just submit a refund request and we'll be happy to refund your payment. To expedite your refund, please include your:

  • Order number for Adjust AI
  • Additional email addresses
  • Date of purchase
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