Below are some Possible Reasons your Gigapixel may be crashing. If the reason does not apply to you please skip it and go to the next possible reason.
1. Special Characters in your UserName
If your Gigapixel is crashing at 1% it may be because there are special characters in your filename.
We have not yet updated all of libraries to support international character sets.
You have two options to get your Gigapixel back up and running.
1. Rename your user account to have no special characters in it.
2. Create a new user with no special characters in the username and run Gigapixel only from that username
This is kind of a pain because you are going to have a new account that you will use just to run Gigapixel for until we get out a fix for this, so you are probably better off going with option 1. But just in case you prefer this method, here are links to the instructions for how to do that.
2. You are running Windows Pro
If you are running Windows Pro, please copy this folder:
C:\Users\topaz\YOUR_USERNAME\Roaming\Topaz Labs\Topaz A.I. Gigapixel
and make a matching folder at:
C:\Users\YOUR_USERNAME\AppData\Local\Topaz Labs\Topaz A.I. Gigapixel
Look for your actual username instead of YOUR_USERNAME in the folder path.
Your program assets have been installed to Roaming and they need to be in Local for your program to find them.
Run Gigapixel again to confirm or deny if the problem has gone away.
3. Microsoft One Drive:
Make sure your images are not being opened from One Drive.
Make sure your images are not being saved to One Drive.
Make sure your program is not installed to a folder monitored by OneDrive.
Microsoft Once Drive will not allow our apps to touch the files it needs to work