Troubleshooting DeNoise AI being greyed out in Studio 2

 

Windows:

When upgrading to version 2.0 of DeNoise AI, you may encounter an issue where DeNoise AI is unable to be launched from within Studio 2. This is caused by a conflicting plug-in file. For Windows users, this can be resolved by following these steps:

1. Open an Explorer Window using Windows key + E

2. Navigate to the DeNoise AI plugin directory

(Default path is C:\Program Files\Topaz Labs LLC\Topaz DeNoise AI\PS_Plugins_x64)

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3. Copy the file named tltopazdenoiseaips_x64.8bf using CTRL + C

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- Optional: Delete the file named tltopazdenoiseaibetaps_x64.8bf as it will crash Studio 2 if you aren't using the beta version.

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4. Open another Explorer window using Windows Key + E

5. Navigate to the Studio 2 plugin directory (Default path is C:\Program Files\Topaz Labs LLC\Topaz Studio 2\PS_Plugins_x64)

You will now have two Explorer windows open and it will look like this: 

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6. Copy tltopazdenoiseaips_x64.8bf from the Denoise plugin folder (your first window) to the Studio 2 plugin directory (your second window) and overwrite the previous plugin if it's there. 

(Default path is C:\Program Files\Topaz Labs LLC\Topaz Studio 2\PS_Plugins_x64)

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7. Go to your top Explorer window. Go up one directory so that you are looking at the C:\Program Files\Topaz Labs LLC\Topaz DeNoise AI folder

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8. copy both PS_Plugins folders by selecting PS_Plugins and PS_Plugins_x64 and using CTRL + C

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9. In the bottom Window go to:  C:\Program Files\

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10. If there is not already one there, create a folder named Topaz Labs 

11. Go inside the Topaz Labs folder  so that you are inside C:\Program Files\Topaz Labs

12. If there is not already one there, create a folder named Topaz DeNoise AI

13. Go inside the Topaz DeNoise AI folder

14. Paste both the two PS_Plugins folders (PS_Plugins and PS_Plugins_x64)

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If there is a folder with that name in the directory, overwrite the existing content of the PS_Plugins folders.

15. Open Studio 2 to confirm that the problem has gone away

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You are basically copying the plugin files to an old location as a workaround. 

We are very sorry for the inconvenience and a fix for this will be deployed in the next DeNoise release from Topaz Labs.

 

 

 Mac:

1. Open a Finder window

2. Hold down CMD + SHIFT + G to bring up the go to panel.

3. Paste the path: /Applications/Topaz Labs LLC/Topaz DeNoise AI and hit the Go button

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4. Open another Finder window using CMD + N

5. Hold down CMD + SHIFT + G to bring up the Go To panel

6. Paste the path: /Applications and hit the Go button

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7. You should now have two Finder windows open, one showing the DeNoise AI folder, and one showing the Applications folder. 

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In the Applications folder (your 2nd Finder window) hold down CMD + SHIFT + N to make a new folder.

Name the new folder: Topaz DeNoise AI

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8. Double click the Topaz DeNoise AI folder to go inside it. Your two Finder windows should now look like this:

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9. Holding down the alt key select the Topaz DeNoise AI app bundle from the first Finder window and drag and drop it onto the second Finder window to make a copy.

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There should be two copies of the app bundle. 

You are basically copying DeNoise into the old location so Studio 2 can find it. This is just a temporary workaround until Topaz Labs can deploy the fix for this issue at which time you will be able to delete the copy. 

When running Studio 2 again you will see in the Filters menu that DeNoise AI is not longer greyed out.

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We understand that this may be very frustrating and we are very sorry for the inconvenience.

 

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