Troubleshooting DeNoise AI being greyed out in Studio 2

 

Windows:

When upgrading to version 2.0 of DeNoise AI, you may encounter an issue where DeNoise AI is unable to be launched from within Studio 2. This is caused by a conflicting plug-in file. For Windows users, this can be resolved by following these steps:

1. Open an Explorer Window using Windows key + E

2. Navigate to the DeNoise AI plugin directory

(Default path is C:\Program Files\Topaz Labs LLC\Topaz DeNoise AI\PS_Plugins_x64)

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If you don't have this folder, you will need to reinstall and make sure that External Editor Support is checked. 

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3. Open Studio 2 to confirm that the problem has gone away

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 Mac:

1. Open a Finder window

2. Hold down CMD + SHIFT + G to bring up the go to panel.

3. Paste the path: /Applications/Topaz Labs LLC/Topaz DeNoise AI and hit the Go button

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4. Open another Finder window using CMD + N

5. Hold down CMD + SHIFT + G to bring up the Go To panel

6. Paste the path: /Applications and hit the Go button

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7. You should now have two Finder windows open, one showing the DeNoise AI folder, and one showing the Applications folder. 

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In the Applications folder (your 2nd Finder window) hold down CMD + SHIFT + N to make a new folder.

Name the new folder: Topaz DeNoise AI

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8. Double click the Topaz DeNoise AI folder to go inside it. Your two Finder windows should now look like this:

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9. Holding down the alt key select the Topaz DeNoise AI app bundle from the first Finder window and drag and drop it onto the second Finder window to make a copy.

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There should be two copies of the app bundle. 

You are basically copying DeNoise into the old location so Studio 2 can find it. This is just a temporary workaround until Topaz Labs can deploy the fix for this issue at which time you will be able to delete the copy. 

When running Studio 2 again you will see in the Filters menu that DeNoise AI is not longer greyed out.

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We understand that this may be very frustrating and we are very sorry for the inconvenience.

 

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