When upgrading to version 2.0 of DeNoise AI, you may encounter an issue where DeNoise AI is unable to be launched from within Studio 2. This is caused by a conflicting plug-in file. For Windows users, this can be resolved by following these steps:
1. Open an Explorer Window using Windows key + E
2. Navigate to the DeNoise AI plugin directory
(Default path is C:\Program Files\Topaz Labs LLC\Topaz DeNoise AI\PS_Plugins_x64)
3. Copy the file named tltopazdenoiseaips_x64.8bf using CTRL + C
- Optional: Delete the file named tltopazdenoiseaibetaps_x64.8bf as it will crash Studio 2 if you aren't using the beta version.
4. Open another Explorer window using Windows Key + E
5. Navigate to the Studio 2 plugin directory (Default path is C:\Program Files\Topaz Labs LLC\Topaz Studio 2\PS_Plugins_x64)
You will now have two Explorer windows open and it will look like this:
6. Copy tltopazdenoiseaips_x64.8bf from the Denoise plugin folder (your first window) to the Studio 2 plugin directory (your second window) and overwrite the previous plugin if it's there.
(Default path is C:\Program Files\Topaz Labs LLC\Topaz Studio 2\PS_Plugins_x64)
7. Go to your top Explorer window. Go up one directory so that you are looking at the C:\Program Files\Topaz Labs LLC\Topaz DeNoise AI folder
8. copy both PS_Plugins folders by selecting PS_Plugins and PS_Plugins_x64 and using CTRL + C
9. In the bottom Window go to: C:\Program Files\
10. If there is not already one there, create a folder named Topaz Labs
11. Go inside the Topaz Labs folder so that you are inside C:\Program Files\Topaz Labs
12. If there is not already one there, create a folder named Topaz DeNoise AI
13. Go inside the Topaz DeNoise AI folder
14. Paste both the two PS_Plugins folders (PS_Plugins and PS_Plugins_x64)
If there is a folder with that name in the directory, overwrite the existing content of the PS_Plugins folders.
15. Open Studio 2 to confirm that the problem has gone away
You are basically copying the plugin files to an old location as a workaround.
We are very sorry for the inconvenience and a fix for this will be deployed in the next DeNoise release from Topaz Labs.
1. Open a Finder window
2. Hold down CMD + SHIFT + G to bring up the go to panel.
3. Paste the path: /Applications/Topaz Labs LLC/Topaz DeNoise AI and hit the Go button
4. Open another Finder window using CMD + N
5. Hold down CMD + SHIFT + G to bring up the Go To panel
6. Paste the path: /Applications and hit the Go button
7. You should now have two Finder windows open, one showing the DeNoise AI folder, and one showing the Applications folder.
In the Applications folder (your 2nd Finder window) hold down CMD + SHIFT + N to make a new folder.
Name the new folder: Topaz DeNoise AI
8. Double click the Topaz DeNoise AI folder to go inside it. Your two Finder windows should now look like this:
9. Holding down the alt key select the Topaz DeNoise AI app bundle from the first Finder window and drag and drop it onto the second Finder window to make a copy.
There should be two copies of the app bundle.
You are basically copying DeNoise into the old location so Studio 2 can find it. This is just a temporary workaround until Topaz Labs can deploy the fix for this issue at which time you will be able to delete the copy.
When running Studio 2 again you will see in the Filters menu that DeNoise AI is not longer greyed out.
We understand that this may be very frustrating and we are very sorry for the inconvenience.