Gigapixel AI Frequently Asked Questions


Table of Contents

How to start the trial?

Starting a trial is very simple. Simply download Gigapixel AI from the Topaz Labs Downloads Page then login with your Topaz Labs account credentials. You will be asked to purchase or start a trial. 

How do I purchase, activate and download?

To officially own Gigapixel AI without any trial restrictions, you simply need to purchase Gigapixel  AI from the Topaz Labs Shop Page and the next time you launch Gigapixel AI you will have ownership. 

Can you pause an image?

You can pause an image after you have more than one image in the image list. The application will pause after the initial image has finished processing. I recommend using this feature when you need to use other applications on your computer or to relieve some memory to speed up other processes on your computer. 

What file types does Gigapixel AI support?

Supported files types:

  • .png
  • .tiff
  • .jpeg
  • RAW files  

Learn More: Supported File Types

What Color Profiles are supported by Gigapixel AI?

Gigapixel AI supports all major RBG color profiles. It does not support CMYK at this time.

How do I preview the results?

You simply double click on the image and your image will open with your default image preview on your computer.

Can I use Gigapixel AI for Video?

We now have Video Enhance AI!  Trained on thousands of videos and combining information from multiple input video frames, Topaz Video Enhance AI enlarges your video up to 8K resolution with true details and motion consistency. 

Why is it so slow?

Gigapixel AI uses resource-intensive AI technology that inherently takes a long time, even more so than our other AI technology (AI Remix or AI Clear). The process takes over a million calculations per pixel to upsample your images so these calculations take time, but still better than our leading competitor. 

Gigapixel AI appears to hang or crash immediately on processing, and Task Manager says it's not using any processing power?

Your graphics card is unsupported, or you have insufficient system or graphics memory. Please refer to the Gigapixel AI System Requirements page to learn more. 

How do you add images to Gigapixel AI?

Drag and drop a folder containing images, or select multiple images and drag them into the main GigaPixel AI application window. You can also click it and select any number of images to import.

I added several images, but it's not upsampling them?

After adding images, you will see a panel slide in from the right. This contains options that should be set before a file is output. When you are ready to begin processing, hit "Start" in the bottom right corner.

My program immediately crashes or never completes processing.

Your graphics card, system memory, or graphics memory are inadequate for Gigapixel AI. A modern dedicated graphics card (NVidia or ATI non-mobile/laptop versions) is strongly recommended, but laptop users could get by with an Intel Integrated 4500 or better and 8GB of RAM, depending on the image size. Please refer to the Gigapixel AI Minimum Requirements page to learn more. 

Why is Gigapixel AI not a plugin?

Because Gigapixel AI changes the fundamental properties of an image file, the host editor believes an issue has occurred when it attempts to return the image. 

I clicked cancel or pause but nothing happens?

Cancel will only allow you to proceed until one image has been fully processed. This is a limitation of our engine. Pause will only suspend processing in the same way.

When should I use Gigapixel AI in my workflow?

I would generally use Gigapixel AI to finish an image that has been tweaked in Studio, Photoshop or other tools. This would minimize the amount of work needed to fine-tune the image itself. GigaPixel AI is especially useful to create a large scale (e.g. posters, wallpapers) of smaller photographs. The exception to this rule is for low res images that don't have a good source image, We recommend using it first so you have the best source information to work within your edits.

My computer is very slow while using Gigapixel AI. I'm seeing 100% GPU usage.

GigaPixel AI is a GPGPU application ("general processing graphics processing unit"). Unlike a CPU application, the technology we use cannot be throttled to use less than the maximum it requires. If you don't have a strong GPU or a dual GPU setup, this will result in a noticeable slowdown until GigaPixel AI is finished. To minimize impact, GigaPixel AI could be run overnight on a large set of images at once. For more information please visit the Gigapixel AI Minimum Requirements page.

Why does Gigapixel add artifacts to my image?

It doesn't, but if the original image already has the visible but subtle 'artifact,' GigaPixel AI will make the artifacts more obvious. This is the proper nature of the technology, which attempts to preserve the image in full fidelity. We have added a different model that reduces noise while upsampling, but GigaPixel AI is not designed as a noise reduction tool in any capacity. 

The exception to this rule is for low res images that don't have a good source image, We recommend using it first so you have the best source information to work within your edits.

What is so "artificially intelligent" about Gigapixel AI?

Most software will merely interpolate between existing pixels to 'fill in' missing parts of an image when it is upscaled. GigaPixel AI was trained with similar images at different resolutions so that over time it began to 'learn' how each particular image should be upscaled. For more information about the technology behind Gigapixel AI please visit the Gigapixel AI page.

Can I try Gigapixel AI before buying it?

First, if you are new to Topaz Labs, create an account on the Topaz Labs My Account Page. Next, simply download Video Enhance AI from the Topaz Labs Downloads Page, log in using your account information, and select "Start Trial" to begin your free 30-day trial.



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Check out our forums for more information!