Uploaded file must be a video under 200MB for Free Proofs. and of the correct file type.
Accepted file types: .mp4, .mpg, .m1v, .mpeg, .mov, .avi, .mkv, .webm, .flv, .wmv
Paid videos can be up to 10 GB.
Max Video Upload Size:
Maximum Width: 7680 pixels
Maximum Height: 4320 pixels
I Still Cannot Upload My Video:
If you are having problems uploading, please ask for a refund at the Help Center and make sure to give them the email address that you used to upload the video with. If you can attach your receipt as well that will help them locate your order so that they can refund you.
Please try uploading your video again from a different browser and making sure that you have a stable internet connection.