Image Exported from Topaz Program Not Opening in Other Editor(s)

Image Exported from Topaz Program Not Opening in Other Editor(s)

 

This is possibly caused by some unusual metadata in your image file. 

One workaround would be to wipe the metadata from the problematic image and process your image again.

Feel free to use a metadata wiping service, such as this free one online at verexif.com

You can also remove the metadata if you have Photoshop. See steps below:

1. Open the image that is causing the crashing in Photoshop

2. File -> Export -> Export As

 

mceclip1.png

 

2. Make sure that when you export, you export with Metadata set to None, and make sure that "Embed Color Profile" is not checked. 

 

mceclip2.png

 

If you do not have Photoshop please re-export your image with the metadata and color profile data removed and try running your image in your Topaz AI software again.

 


 

Known Issues:

Tiffs from Sharpen AI Will Not Open in Nik Software with Error Message "Failed to Load Image":

Please try wiping your metadata and importing into NIK again or re-exporting as another filetype until we can deploy a fix for this issue.

 

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