If you get ''Installer payload initialization failed'' while trying to download or install our software, this means something on your system is blocking our authentication server.
There are two common solutions:
1) Use the full installer. You can find the full installer of the latest version to the left of the blue buttons on Topaz Labs Downloads Page.
If you have a previous version, please let us know and we can provide it for you. Some other common versions:
2) If you have a program called System Mechanic installed on your computer, you may need to disable or uninstall it and download the installer again from our website. In some cases, we have found that System Mechanic will block our software even while disabled, and temporarily removing System Mechanic may be necessary to run the installer. So long as you obtained our installer directly from topazlabs.com or an email from Topaz Labs, your installer should be safe to run.