For Windows users, you can check: How to Get Your System Profile on Windows.
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To get your system profile on Mac, follow these steps. MacOS Catalina is used in the screenshots below but the steps are similar across different macOS versions.
1) Click the ''Apple'' icon in the top-left corner of your screen and select ''About This Mac''.
2) Click ''System Report...''
3) A window with more details about your Mac will open up. Click ''File'' > ''Save...'' on your Apple menubar.
4) Find the file you saved and send it as an attachment to your support agent or upload it to our help request submission page when prompted.