Help & Troubleshooting

Installation Problems

• How to Install Sharpen AI on Mac
• How to Disable My Firewall
• My Installer Doesn't Work

Purchasing

• Where Are My Products?
• Topaz Labs Software Gifting
• How to Sync Purchases
• Payment Error During Checkout
• Refund Policy
• How do I buy Topaz Studio?

Common & Known Issues

• Known Issue: Cannot Retrieve Remote Tree
• I Purchased Gigapixel AI and it Still Says It Is In Trial Mode
• How to Add Full Disk Access for your Topaz Labs Application on Mac
• Why is it Still in Trial Mode?
• JPEG to RAW AI: Could not connect to server
• Unable to Authenticate with Server. 0

See all 7 articles

Managing Your Account

• How to Reset Your Password