Ben Balmaceda

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Activity overview

Latest activity by Ben Balmaceda
  • Ben Balmaceda created an article,

    Video Enhance AI output has out-of-sync audio

    After rendering your video in Video Enhance AI as an mp4 file, if your audio is out of sync, this indicates that your source video is running at a variable framerate. A variable framerate causes so...

  • Ben Balmaceda created an article,

    Before Using Video Enhance AI

    Video Enhance AI Quick Start Tips Before you get started with Video Enhance AI, here are a few things to keep in mind on how to make the most of the application: 1. Please review our system require...

  • Ben Balmaceda created an article,

    Cancelling a Trial

    All our apps come with a free 30 day trial. Should you wish to cancel the trial for any reason, however, you may simply allow the trial's 30 day timer to expire. There is no manual system in place ...

  • Ben Balmaceda created an article,

    Migrating your Apps to a Different Computer

    Your app license allows you to install your apps on up to two different computers, but there may be times when you'll want to move over fully to a fresh computer. Migrating your apps is an easy pro...

  • Ben Balmaceda created an article,

    Video Enhance AI Installation Guide

      Downloading and Installing: Step-by-Step Instructions Downloading and Installing for Windows Downloading and Installing for Mac Windows Download our Video Enhance AI Windows Installer Click...

  • Ben Balmaceda created an article,

    Video Enhance AI Frequently Asked Questions

      Table of Contents What is Video Enhance AI? What is the minimum hardware requirement for Video Enhance AI? Can Video Enhance AI work on Macs? Can I buy one and run it on both Mac and Windows? C...

  • Ben Balmaceda created an article,

    Video Enhance AI System Requirements

    PC Requirements Operating System Windows 10 (64-bit only) We currently do not support Linux-based operating systems for Video Enhance AI.  Graphics Drivers and OpenGL Your system's graphics drivers...

  • Ben Balmaceda created an article,

    Troubleshooting DeNoise AI being greyed out in Studio 2

      Windows: You may encounter an issue where DeNoise AI (originally seen in 2.0) is unable to be launched from within Studio 2. This is caused by a conflicting plug-in file. For Windows users, this ...

  • Ben Balmaceda created an article,

    Mac OS Unidentified Developer Prompt

    Depending on your Mac OS security settings, your Topaz Labs app installation may be interrupted by a window that looks like this: To open our apps regardless of your security settings, follow thes...

  • Ben Balmaceda created an article,

    Mask AI Upgrade Pricing for ReMask Owners

    Mask AI is considered an all-new tool for our users, which is why there is no free upgrade option for it. That said, we will always support our Topaz community and our userbase, so if you own any v...