Ben Balmaceda

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Activity overview

Latest activity by Ben Balmaceda
  • Ben Balmaceda created an article,

    Cancelling a Trial

    All our apps come with a free 30 day trial. Should you wish to cancel the trial for any reason, however, you may simply allow the trial's 30 day timer to expire. There is no manual system in place ...

  • Ben Balmaceda created an article,

    Migrating your Apps to a Different Computer

    Your app license allows you to install your apps on up to two different computers, but there may be times when you'll want to move over fully to a fresh computer. Migrating your apps is an easy pro...

  • Ben Balmaceda created an article,

    Video Enhance AI Installation Guide

      Downloading and Installing: Step-by-Step Instructions Downloading and Installing for Windows Downloading and Installing for Mac Windows Download our Video Enhance AI Windows Installer Click...

  • Ben Balmaceda created an article,

    Video Enhance AI System Requirements

    Software Requirements Operating System Windows: Windows 10 (64-bit only) Mac: Mac OSX 10.13 (High Sierra) and above. We currently do not support Linux-based operating systems for Video Enhance AI....

  • Ben Balmaceda created an article,

    Troubleshooting DeNoise AI being greyed out in Studio 2

      Windows: You may encounter an issue where DeNoise AI (originally seen in 2.0) is unable to be launched from within Studio 2. This is caused by a conflicting plug-in file. For Windows users, this ...

  • Ben Balmaceda created an article,

    Mac OS Unidentified Developer Prompt

    Depending on your Mac OS security settings, your Topaz Labs app installation may be interrupted by a window that looks like this: To open our apps regardless of your security settings, follow thes...

  • Ben Balmaceda created an article,

    Mask AI Upgrade Pricing

    Mask AI is considered an all-new tool for our users, which is why there is no free upgrade option for it. That said, we will always support our Topaz community and our userbase, so if you own any v...

  • Ben Balmaceda created an article,

    Troubleshooting DLL Errors

    If you're experiencing an error message similar to the following: Code execution cannot proceed because VCOMP140.DLL was not found. Or any other errors that include a missing .dll file, there are...

  • Ben Balmaceda created an article,

    General FAQ

    About Our Company Who are Topaz Labs? Topaz Labs is a privately owned company with offices in Addison, TX. We use the most advanced developments in visual processing technology to create power...

  • Ben Balmaceda created an article,

    Topaz Studio 2 System Requirements

    Software Requirements Operating System Windows: Windows 7, 8, 10 (64-bit only) *As of Jan 14, 2020, Microsoft has ended its support for Windows 7.  Mac: macOS version 10.12 (Sierra) and above We cu...