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Ben Balmaceda

  • Total activity 31
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Activity overview

Latest activity by Ben Balmaceda
  • Ben Balmaceda created an article,

    Product Upgrade Policy

    Starting in August 2020, our apps will follow a new upgrade policy: After buying a product for the first time, you’ll receive 1 year of free major (for example, large scale feature additions) and ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Ben Balmaceda created an article,

    Video Enhance AI Installation Guide

      Downloading and Installing: Step-by-Step Instructions   Downloading and Installing for Windows Error: Cannot Retrieve Remote Tree Windows Download our Video Enhance AI Windows Installer Cli...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Ben Balmaceda created an article,

    Video Enhance AI System Requirements

    Software Requirements Operating System Windows: Windows 10 (64-bit only) We currently do not support Mac or Linux-based operating systems for Video Enhance AI. Graphics Drivers and OpenGL Your syst...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Ben Balmaceda created an article,

    Troubleshooting DeNoise AI being greyed out in Studio 2

      Windows: When upgrading to version 2.0 of DeNoise AI, you may encounter an issue where DeNoise AI is unable to be launched from within Studio 2. This is caused by a conflicting plug-in file. For ...

    • Edited
    • 2 followers
    • 0 comments
    • -2 votes
  • Ben Balmaceda created an article,

    Updating your GPU

    What is a GPU? Your graphics processing unit (GPU) plays a big part when rendering and processing images with our software and plug-ins.  For that reason, it is important to keep the display dri...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Ben Balmaceda created an article,

    Mac OS Unidentified Developer Prompt

    Depending on your Mac OS security settings, your Topaz Labs app installation may be interrupted by a window that looks like this: To open our apps regardless of your security settings, follow thes...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote
  • Ben Balmaceda created an article,

    Mask AI Upgrade Pricing

    Mask AI is considered an all-new tool for our users, which is why there is no free upgrade option for it. That said, we will always support our Topaz community and our userbase, so if you own any v...

    • Edited
    • 11 followers
    • 0 comments
    • -10 votes
  • Ben Balmaceda created an article,

    Mask AI Installation Guide

    Windows Download our Mask AI Windows Installer Double-click the download in the bottom left of the screen (Note: You can also find it in your Downloads folder} Follow the prompts in the install...

    • Edited
    • 3 followers
    • 0 comments
    • -10 votes
  • Ben Balmaceda created an article,

    Troubleshooting DLL Errors

    If you're experiencing an error message similar to the following: Code execution cannot proceed because VCOMP140.DLL was not found. Or any other errors that include a missing .dll file, there are...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote
  • Ben Balmaceda created an article,

    General FAQ

    About Our Company Who are Topaz Labs? Topaz Labs is a privately owned company with offices in Addison, TX. We use the most advanced developments in visual processing technology to create power...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes