Ashley Tharp
Activity overview
Latest activity by Ashley Tharp-
Ashley Tharp created an article, SOCKS version 5 protocol error
If you see this error, "SOCKS version 5 protocol error" This issue is Mac only. 1. Open your spotlight search by going to the top right corner of your desktop and selecting the magnifying glass ico...
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Ashley Tharp created an article, Gigapixel Crashes at 1% (Windows only)
If your Gigapixel is crashing at 1% it may be because there are special characters in your filename. We have not yet updated all of libraries to support international character sets. You have two...
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Ashley Tharp created an article, DeNoise AI is Giving Me Strange Output
If you are seeing strange output in DeNoise AI, for example regions with rainbow noise, artifacts, color saturations etc. please give us your image so we can study it and fix the issue in a future ...
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Ashley Tharp created an article, Gigapixel AI is Giving Me Strange Output
If you are seeing strange output for example, blurry outputs on faces, artifacts, color tinges, etc in Gigapixel please give us your image so we can study it and fix the issue in a future update. P...
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Ashley Tharp created an article, My Application Window Will Not Launch or is Stuck in Full Screen mode on Mac
If you used to be able to launch your application, but now every time you launch it, it shows that the application is open, and you see the application menu, but no other menus, you are having this...
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Ashley Tharp created an article, I Purchased Gigapixel AI and it Still Says It Is In Trial Mode
If you have purchased Gigapixel but you are still seeing notifications about the application being in trial mode 1. Sync your ownership with Help -> Update Ownership 2. Try logging in again by ...
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Ashley Tharp created an article, How to Add Full Disk Access for your Topaz Labs Application on Mac
1. Type Command + Space to open the spotlight search 2. Select the Security and Privacy option 3. Click the lock icon to unlock your settings so you can change them 4. Click the Full Dis...
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Ashley Tharp created an article, How to Install Sharpen AI on Mac
1. Go to topazlabs.com/downloads and scroll down until you see the section for Sharpen AI. Click the button labelled MAC to download the Mac installer. 2. If a dialog comes up asking you if ...
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Ashley Tharp created an article, Why is it Still in Trial Mode?
Your program could still be in trial mode for several reasons. 1. Make sure you are logging in with the same email address you used to purchase the product. Login to topazlabs.com and see if th...
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Ashley Tharp created an article, I Purchased Sharpen AI and it Still Says It Is in Trial Mode
If you have recently purchased Sharpen AI and you still see the reference to your trial at the top of the application: You can sync ownership for you application by using Help -> Update Ownership ...