Please include as many details as you can so we can give you a solution or answer as quickly as possible. If applicable, screenshots and instructions on how to reproduce a bug or glitch are helpfu.
I've downloaded and installed the most recent version of my software program from https://topazlabs.com/downloads. I have also restarted my computer since installing the update.
This is the first thing we will request for most software bug-type issues. Please include this information in your initial request so that we can assist you as fast as possible. System Profile Instructions: Mac (https://apple.co/2fbk146), Windows (https://bit.ly/2jFClrG)